{"data":{"id":"us/14-cfr-382.159","jurisdiction":"us","citation":"14 CFR 382.159","heading":"How are complaints filed with DOT?","body":"(a) Any person believing that a carrier has violated any provision of this part may seek assistance or file an informal complaint at the Department of Transportation no later than 6 months after the date of the incident by either:\n(1) Going to the web site of the Department's Aviation Consumer Protection Division at http://airconsumer.ost.dot.gov and selecting “Air Travel Problems and Complaints,” or\n(2) Writing to Department of Transportation, Aviation Consumer Protection Division (C-75), 1200 New Jersey Avenue, SE., Washington, DC 20590.\n(b) Any person believing that a carrier has violated any provision of this part may also file a formal complaint under the applicable procedures of 14 CFR part 302.\n(c) You must file a formal complaint under this part within six months of the incident on which the complaint is based in order to ensure that the Department of Transportation will investigate the matter.","path":["Title 14—Aeronautics and Space","CHAPTER II—OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS)","SUBCHAPTER D—SPECIAL REGULATIONS","PART 382—NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL","Subpart K—Complaints and Enforcement Procedures"],"source_url":"https://www.ecfr.gov/api/versioner/v1/full/2026-08-25/title-14.xml","current_through":"2026-08-25","vintage":"","retrieved_at":"2026-08-27T02:24:20Z","sha256":"cf985eb5c5198fb02e9bd9c4888c4d06f51667ba8ba32b324a1fde7ebc977a21","source_id":"us-cfr","stale":true,"prev":"us/14-cfr-382.157","next":"us/14-cfr-appendix-a-to-part-382"},"notice":"GroundRules: Original legal text. Not legal advice."}