{"data":{"id":"us/20-cfr-411.600","jurisdiction":"us","citation":"20 CFR 411.600","heading":"Is there a process for resolving disputes between beneficiaries and ENs that are not State VR agencies?","body":"Yes. After an IWP is signed, a process is available which will assure each party a full, fair and timely review of a disputed matter. This process has three steps.\n(a) The beneficiary can seek a solution through the EN's internal grievance procedures.\n(b) If the EN's internal grievance procedures do not result in an agreeable solution, either the beneficiary or the EN may seek a resolution from the PM. (See § 411.115(k) for a definition of the PM.)\n(c) If either the beneficiary or the EN is dissatisfied with the resolution proposed by the PM, either party may request a decision from us.","path":["Title 20—Employees' Benefits","CHAPTER III—SOCIAL SECURITY ADMINISTRATION","PART 411—THE TICKET TO WORK AND SELF-SUFFICIENCY PROGRAM","Subpart I—Ticket to Work Program Dispute Resolution"],"source_url":"https://www.ecfr.gov/api/versioner/v1/full/2026-08-25/title-20.xml","current_through":"2026-08-25","vintage":"","retrieved_at":"2026-08-27T02:24:45Z","sha256":"719580d04550225b18ff15fac91c271659a09113eec427e90421e0a8f2239c58","source_id":"us-cfr","stale":true,"prev":"us/20-cfr-411.597","next":"us/20-cfr-411.605"},"notice":"GroundRules: Original legal text. Not legal advice."}