{"data":{"id":"us/39-cfr-3023.12","jurisdiction":"us","citation":"39 CFR 3023.12","heading":"Treatment as a complaint.","body":"If the Commission receives a volume of rate or service inquiries on the same or similar issue such that there may be cause to warrant treatment as a complaint, it may appoint an investigator to review the matter under § 3022.21 of this chapter or appoint a Public Representative representing the interests of the general public to pursue the matter.","path":["Title 39—Postal Service","CHAPTER III—POSTAL REGULATORY COMMISSION","SUBCHAPTER D—SPECIAL RULES OF PRACTICE FOR SPECIFIC PROCEEDING TYPES","PART 3023—RULES FOR RATE OR SERVICE INQUIRIES","Subpart A—Rate or Service Inquiry Forms and Procedures"],"source_url":"https://www.ecfr.gov/api/versioner/v1/full/2026-08-25/title-39.xml","current_through":"2026-08-25","vintage":"","retrieved_at":"2026-08-27T02:25:51Z","sha256":"477d94698d26421903218db51d418477832adfe890498d6f9817a28389edab8d","source_id":"us-cfr","stale":true,"prev":"us/39-cfr-3023.11","next":"us/39-cfr-3024.1"},"notice":"GroundRules: Original legal text. Not legal advice."}