{"data":{"id":"us/41-cfr-102-117.105","jurisdiction":"us","citation":"41 CFR 102-117.105","heading":"-117.105 TSP performance expectations.","body":"Agencies are required to ensure that TSPs deliver consistent, satisfactory service that meets their transportation needs. At a minimum, monitor—\n(a) On-time delivery rates;\n(b) Accuracy of billing, including overcharges or undercharges;\n(c) Frequency of claims filed;\n(d) Shipment rejection rates; and\n(e) Responsiveness to shipment tracing requests.","path":["Title 41—Public Contracts and Property Management","Subtitle C—Federal Property Management Regulations System","CHAPTER 102—FEDERAL MANAGEMENT REGULATION","SUBCHAPTER D—TRANSPORTATION","PART 102-117—TRANSPORTATION MANAGEMENT","Subpart E—Transportation Service Provider (TSP) Performance"],"source_url":"https://www.ecfr.gov/api/versioner/v1/full/2026-08-25/title-41.xml","current_through":"2026-08-25","vintage":"","retrieved_at":"2026-08-27T02:26:05Z","sha256":"3d8b6678bf24c3d6ce90be7ad1db00a0a6c5fc53a55bf361b9503c2a02fcbdb1","source_id":"us-cfr","stale":true,"prev":"us/41-cfr-102-117.100","next":"us/41-cfr-102-117.110"},"notice":"GroundRules: Original legal text. Not legal advice."}