{"data":{"id":"us/45-cfr-98.32","jurisdiction":"us","citation":"45 CFR 98.32","heading":"Parental complaints.","body":"The State shall:\n(a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;\n(b) Maintain a record of substantiated parent complains;\n(c) Make information regarding such parental complaints available to the public on request; and\n(d) The Lead Agency shall provide a detailed description in the Plan of how:\n(1) Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and,\n(2) A record of substantiated complaints is maintained and is made available.","path":["Title 45—Public Welfare","SUBTITLE A—Department of Health and Human Services","SUBCHAPTER A—GENERAL ADMINISTRATION","PART 98—CHILD CARE AND DEVELOPMENT FUND","Subpart D—Program Operations (Child Care Services)—Parental Rights and Responsibilities"],"source_url":"https://www.ecfr.gov/api/versioner/v1/full/2026-08-25/title-45.xml","current_through":"2026-08-25","vintage":"","retrieved_at":"2026-08-27T02:26:21Z","sha256":"369c46b085fa5cf6eede39f756993bc660fb860c795013af0193b3b838f522f4","source_id":"us-cfr","stale":true,"prev":"us/45-cfr-98.31","next":"us/45-cfr-98.33"},"notice":"GroundRules: Original legal text. Not legal advice."}