{"data":{"id":"us/47-cfr-52.37","jurisdiction":"us","citation":"47 CFR 52.37","heading":"Number Portability Requirements for Wireless Providers.","body":"(a) Applicability. This section applies to all providers of commercial mobile radio service (CMRS), as defined in 47 CFR 20.3, including resellers of wireless service.\n(b) Authentication of port-out requests. A CMRS provider shall use secure methods to authenticate a customer that are reasonably designed to confirm the customer's identity before effectuating a port-out request, except to the extent otherwise required by 47 U.S.C. 345 (Safe Connections Act of 2022) or Part 64 Subpart II of this chapter. A CMRS provider shall regularly, but not less than annually, review and, as necessary, update its customer authentication methods to ensure that its authentication methods continue to be secure.\n(c)-(e) [Reserved]\n(f) Employee Training. A CMRS provider shall develop and implement training for employees to specifically address fraudulent port-out attempts, complaints, and remediation. Training shall include, at a minimum, how to identify fraudulent requests, how to recognize when a customer may be the victim of fraud, and how to direct potential victims and individuals making potentially fraudulent requests to employees specifically trained to handle such incidents.\n(g) [Reserved]\n(h) This section contains information-collection and/or recordkeeping requirements. Compliance with this section will not be required until this paragraph is removed or contains a compliance date.","path":["Title 47—Telecommunication","CHAPTER I—FEDERAL COMMUNICATIONS COMMISSION","SUBCHAPTER B—COMMON CARRIER SERVICES","PART 52—NUMBERING","Subpart C—Number Portability"],"source_url":"https://www.ecfr.gov/api/versioner/v1/full/2026-08-25/title-47.xml","current_through":"2026-08-25","vintage":"","retrieved_at":"2026-08-27T02:26:28Z","sha256":"ee16d1df5c34d81141969d8ac426bd168ed433754389d783a344ea52f9ce8a86","source_id":"us-cfr","stale":true,"prev":"us/47-cfr-52.36","next":"us/47-cfr-52.38-52.99"},"notice":"GroundRules: Original legal text. Not legal advice."}