{"data":{"id":"us/47-cfr-64.6403","jurisdiction":"us","citation":"47 CFR 64.6403","heading":"Establishment of mechanisms for submission of line separation requests.","body":"(a) A covered provider shall offer a survivor the ability to submit a line separation request through secure remote means that are easily navigable, provided that remote options are commercially available and technically feasible. A covered provider shall offer more than one remote means of submitting a line separation request and shall offer alternative means to accommodate individuals with different disabilities. A covered provider may offer means of submitting a line separation request that are not remote if the provider does not require a survivor to use such non-remote means or make it more difficult for survivors to access remote means than to access non-remote means. For purposes of this subpart, remote means are those that do not require a survivor to interact in person with an employee of the covered provider at a physical location.\n(b) The means a covered provider offers pursuant to this section must allow survivors to submit any information and documentation required by 47 U.S.C. 345 and this subpart. A covered provider may offer means that allow or require survivors to initiate a request using one method and submit documentation using another method. A covered provider shall permit a survivor to submit any documentation required by 47 U.S.C. 345 and this subpart in any common format.\n(c) Any means that a covered provider offers pursuant to this section shall:\n(1) Use wording that is simple, clear, and concise;\n(2) Present the information requests in a format that is easy to comprehend and use;\n(3) Generally use the same wording and format on all platforms available for submitting a request;\n(4) Clearly identify the information and documentation that a survivor must include with a line separation request and allow survivors to provide that information and documentation easily;\n(5) Be available in all the languages in which the covered provider advertises its services; and\n(6) Be accessible by individuals with disabilities, including being available in all formats (e.g., large print, braille) in which the covered provider makes its service information available to individuals with disabilities.","path":["Title 47—Telecommunication","CHAPTER I—FEDERAL COMMUNICATIONS COMMISSION","SUBCHAPTER B—COMMON CARRIER SERVICES","PART 64—MISCELLANEOUS RULES RELATING TO COMMON CARRIERS","Subpart II—Communications Service Protections for Victims of Domestic Violence, Human Trafficking, and Related Crimes"],"source_url":"https://www.ecfr.gov/api/versioner/v1/full/2026-08-25/title-47.xml","current_through":"2026-08-25","vintage":"","retrieved_at":"2026-08-27T02:26:28Z","sha256":"63fab6821ed035bdbcb1446a8b7d1f937ed7cead6ad9c9f5959a4a4fd41ed0e2","source_id":"us-cfr","stale":true,"prev":"us/47-cfr-64.6402","next":"us/47-cfr-64.6404"},"notice":"GroundRules: Original legal text. Not legal advice."}