{"data":{"id":"us/49-cfr-375.209","jurisdiction":"us","citation":"49 CFR 375.209","heading":"How must I handle complaints and inquiries?","body":"(a) You must establish and maintain a procedure for responding to complaints and inquiries from your individual shippers.\n(b) Your procedure must include all three of the following items:\n(1) A communications system allowing individual shippers to communicate with your principal place of business by telephone.\n(2) A telephone number.\n(3) A system for recording in writing all inquiries and complaints received from an individual shipper by any means of communication.\n(c) You must produce a clear and concise written description of your procedure for distribution to individual shippers.","path":["Title 49—Transportation","Subtitle B—Other Regulations Relating to Transportation","CHAPTER III—FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION, DEPARTMENT OF TRANSPORTATION","SUBCHAPTER B—FEDERAL MOTOR CARRIER SAFETY REGULATIONS","PART 375—TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS","Subpart B—Before Offering Services to My Customers"],"source_url":"https://www.ecfr.gov/api/versioner/v1/full/2026-08-25/title-49.xml","current_through":"2026-08-25","vintage":"","retrieved_at":"2026-08-27T02:26:34Z","sha256":"73a86b20027c3663569dcc5ea63b48da65b1a74f05d61bef6921896ee1973f10","source_id":"us-cfr","stale":true,"prev":"us/49-cfr-375.207","next":"us/49-cfr-375.211"},"notice":"GroundRules: Original legal text. Not legal advice."}