A.R.S. § 36-424.04: Complaint investigations; basis of complaints; time limit; exception

A. When entering a health care institution for a complaint investigation that is filed with the department, the department shall notify the licensee of the general nature of the complaint or complaints while ensuring that the department does not release any protected health information or information that may identify the complainant.

B. In conducting a compliance inspection or initial complaint investigation, the department may not consider or investigate any alleged violation that occurred more than twelve months before the date that the complaint was submitted to the department.

C. The department may initiate a complaint investigation for incidents that occurred more than twelve months before the date the complaint was submitted if the complaint involves an allegation of abuse as defined in section 13-3623.