A.R.S. § 44-1613: Unlawful moving practices

A. Except as provided in section 44-1614, after taking possession of a consumer's household goods, a household goods mover may not refuse to deliver or unload a consumer's household goods or enforce, or threaten to enforce, a carrier's lien against a consumer's household goods when providing household goods moving services for an intrastate move. For the purposes of this subsection, a written estimate or contract that includes disclosure of a carrier's lien does not constitute threatening to enforce a carrier's lien.

B. Any advertisement or representation by a household goods mover relating to:

1. Insurance, loss or damage must accurately disclose the extent to which the referenced insurance and the household goods mover will cover loss or damage incurred during household goods moving services.

2. Fees, charges and rates must accurately disclose all fees, charges and rates.

C. An act or practice in violation of this article constitutes an unlawful practice under section 44-1522. The attorney general may investigate and take appropriate action as prescribed by chapter 10, article 7 of this title. In addition to being subject to the enforcement and penalty provisions in chapter 10, article 7 of this title, a household goods mover that violates this article is subject to any other civil or criminal action, remedy and penalty provided by law.