C.R.S. § 43-1-1705: Reporting.

(1) (a) On or before January 31, 2028, and on or before each January 31 thereafter, a covered transit agency shall report to the governor and to a joint meeting of the house of representatives transportation, housing, and local government committee and the senate transportation and energy committee, or their successor committees. The report must include information for the most recent NTD year on the relevant requirements described in subsection (2) of this section.

(b) A covered transit agency shall make the report required by this section available on a publicly accessible website.

(2) (a) The annual report of a medium covered transit agency must include:

(I) A narrative about the covered transit agency's progress toward implementing sections 43-1-1703 and 43-1-1704;

(II) The covered transit agency's annual ridership, including the number of unlinked passenger trips;

(III) Information on the covered transit agency's mechanisms or programs for providing reliable transit access to low-income households and individuals experiencing homelessness, including identification of barriers to access;

(IV) A summary of the availability of services operated by the covered transit agency, including any notable changes to routes, stops, schedules, spans of service, or frequency of service to improve access;

(V) Ridership characteristics, including from any customer surveys;

(VI) Any service performance indicators collected by the covered transit agency, including on-time performance, missed trips, and scheduled revenue hours by transit mode; and

(VII) A narrative of how the covered transit agency is working to meet the goal of providing accessible transportation services that are commensurate with fixed-route services and a summary of paratransit services and any supplemental accessible transportation program that includes the following metrics:

(A) Total requested trips;

(B) Total completed trips;

(C) Missed trips;

(D) Denied trips;

(E) Late passenger pickups and late passenger drop-offs;

(F) Excessive ride time relative to fixed-route travel time;

(G) On-time performance;

(H) Performance of call centers supporting paratransit services or any supplemental accessible transportation program, including average hold times, call abandonment rates, and the percentage of calls answered within target response times; and

(I) Any additional reporting or compliance metrics required by the United States federal transit administration for complementary paratransit services required by the federal "Americans with Disabilities Act of 1990", 42 U.S.C. sec. 12101 et seq.

(b) The annual report of a large covered transit agency must include:

(I) All of the information described in subsection (2)(a) of this section;

(II) Automatic passenger counter data for each fixed-route service, including boardings by route;

(III) A fare product utilization table;

(IV) A language access inventory;

(V) Restroom access metrics that include:

(A) The availability of restrooms and access to restrooms for transit riders and transit operators for all routes;

(B) A summary of transit operator relief policies;

(C) The number of fixed-route long haul trips operated while an onboard restroom was out of service; and

(D) For paratransit services and any supplemental accessible transportation program, a summary of the policies and practices regarding restroom access during trips and the number of customer complaints or incident reports relating to restroom access; and

(VI) A summary of customer feedback, including the number of annual complaints filed and the top three complaint categories.

(3) (a) A covered transit agency is required to report only information that the transit agency already collects. If a covered transit agency does not collect a type of information required by subsection (2) of this section on which it would otherwise be required to report, the covered transit agency shall report that information as "not collected". Nothing in this section requires additional data collection.

(b) A covered transit agency shall prepare the annual report required by this section using information that the covered transit agency already collects, which may include:

(I) National transit database submissions;

(II) General transit feed specification datasets or archives;

(III) Fare media sales, validations, or contactless fare media tap records;

(IV) Automatic passenger count and automatic vehicle location outputs;

(V) Customer surveys;

(VI) Customer complaint logs; and

(VII) Written policies.

(c) A covered transit agency may satisfy any of the information required to be reported pursuant to this section by referencing or including a link to an official report that includes the required information, so long as that official report is posted on the covered transit agency's publicly accessible website.

(4) Notwithstanding the requirement in section 24-1-136 (11)(a)(I), the requirement to submit the report required in this section continues indefinitely.