16 Del. C. § 10002: Definitions.

As used in this chapter:

(1) “911 call” means a request for emergency assistance from the public by dialing 911 or addressing the ESInet regardless of the technology used, and may include voice, text, images, and video, whether originated by wireline, wireless, satellite, or other means.

(2) “911 dispatcher” means a first responder working in any 911 dispatch center who is responsible for responding to calls for emergency and nonemergency assistance and dispatching law enforcement, fire, rescue, or emergency medical units.

(3) “911 system” means an emergency communications system that:

a. Enables the user of a communications service connection to reach a public safety answering point by accessing 911. A communication service connection includes a telephone, computer, or commercial mobile radio service, interconnected voice over internet protocol service, or other data communications service connection that transmits data exclusively, such as text messaging.

b. Provides for 911 services dispatch by public safety answering points.

(4) “Board” or “E911 Board” means the 911 System Service Board.

(5) “Commission” means the Public Service Commission.

(6) “Computer Aided Dispatch System” or “CAD” means a software platform that efficiently manages calls, dispatches resources, and tracks incidents in real time.

(7) “Emergency medical dispatch (EMD) center” means any dispatch center that receives 911 calls requesting emergency medical assistance, processes those calls, or dispatches emergency medical service resources.

(8) “Emergency Services Internal Network” or “ESInet” means a 911 call delivery system.

(9) “FCC 911 order” means all orders issued by the Federal Communications Commission pursuant to the proceeding entitled “Revision of the Commission’s Rules to Ensure Compatibility with Enhanced 911 Emergency Calling Systems” (CC Docket No. 94-102; RM-8413), or any successor proceeding, regarding the delivery of wireless automatic number identification and wireless automatic location information as of the dates and according to the other criteria established therein.

(10) “Fund” means the 911 System Service Fund created by Chapter 101 of this title.

(11) “Next generation 911” or “NG911” means a digital, internet protocol-based (IP-based) system that uses next generation 911 technology.

(12) “Next generation 911 technology” means equipment, products, or services that enable a PSAP to receive calls for emergency assistance by voice, text, video, internet protocol, or other technology authorized by federal law, regulation, or industry standard. The term includes any new technology with the same or similar functionality.

(13) “Provider” means a telecommunications service provider, including a wireless provider, any other provider that is required to or opts to provide 911 service, or any intermediate entity or pass through agent providing telecommunications services.

(14) “Public safety answering point” or “PSAP” means any communications facility designated by the Board that receives and answers 911 voice and data communications.

(15) “Secretary” means the Secretary of the Department of Safety and Homeland Security.

(16) “Wireless 911 service” means 911 service provided by a wireless provider, pursuant to the FCC 911 order.

(17) “Wireless automatic location information” means the delivery or receipt of the approximate geographic location, as specified in the FCC 911 order, of the wireless device being used to place a call to a 911 system or to a wireless E-911 system.

(18) “Wireless automatic number identification” means the delivery or receipt of the telephone number when available assigned to the wireless device being used to place a call to a 911 system or to a wireless 911 system.

(19) “Wireless provider” means a person engaged in the business of providing wireless service to end-use customers and resellers of such service in this State or commercial mobile radio service providers as defined by the Federal Communications Commission.

(20) “Wireless service” means commercial mobile radio service as defined under § § 3(33) and 332(d) of the Communications Act of 1934 [47 USC § § 153(33) and 322(d)], as amended by the federal Telecommunications Act of 1996 (47 U.S.C. § 151 et seq.).

(21) “Wireless service customer” means a person who is billed by a wireless provider for wireless service within this State.

(22) “Wireline” means telecommunications service provided in part over fixed physical access facilities, such as wires and cables, between residences or businesses and a telephone company switching office.