16 Del. C. § 10010: Confidentiality of information and release of information.

(a) Identifying information of provider subscribers, provider-specific revenues and expenses, trade secrets, commercial information and other information must be treated as confidential and, notwithstanding other provisions of law, is not subject to public disclosure by this State or its representatives. The information made available to this State, its representatives, or providers of emergency services shall be used solely for purposes of delivering or assisting in the delivery of 911 emergency services or services that notify the public of an emergency.

(b) No provider is liable for releasing subscriber information, including private listing information, for purposes of complying with the requirements of this chapter, Chapter 101 of this title, or as otherwise required by law.

(c) Text and audio recordings of 911 calls are confidential and may not be disclosed except as provided in this subsection. All 911 calls and information furnished in the call or investigative process are confidential and are exempt from the Delaware Freedom of Information Act, Chapter 100 of Title 29. The Department of Safety and Homeland Security, or a PSAP, may disclose confidential information in the following circumstances:

(1) To local, state, and federal emergency responders for purposes of processing calls and providing emergency service.

(2) To persons within the 911 system to the extent necessary to implement and manage the 911 system.

(3) To criminal justice agencies, as defined in § 8502 of Title 11, for the purposes of the administration of criminal justice related to a 911 call.

(4) To the Department of Safety and Homeland Security for the purposes of system maintenance and quality control.

(5) In accordance with an order issued by a court of competent jurisdiction.