5 Del. C. § 2328: Refunds [For application of this section, see 85 Del. Laws, c. 338, § 3].

(a) This section does not apply to any of the following:

(1) Money received for transmission subject to the federal Remittance Rule, 12 C.F.R. Part 1005, Subpart B, as amended.

(2) Money received for transmission under a written agreement between the licensee and payee to process payments for goods or services provided by the payee.

(b) A licensee shall refund to the sender all money received for transmission within 10 days after receiving the sender’s written request for a refund, unless any of the following occurs:

(1) The licensee forwards the money within 10 days after the date the licensee receives the money.

(2) The licensee gives instructions committing an equivalent amount of money to the person designated by the sender within 10 days after the date the licensee receives the money.

(3) The agreement between the licensee and the sender instructs the licensee to forward the money more than 10 days after the date the licensee receives the money.

(4) The licensee has a reasonable belief that a crime or violation of law, rule, or regulation has occurred, is occurring, or may occur.

(5) The refund request does not provide the licensee with sufficient information to identify any of the following:

a. The name, address, or telephone number of the sender.

b. The name of the recipient or the location where the money was to be sent.