12 GCA § 79108: Publishing Consumer Complaints.

(a) Within ninety (90) days of the enactment of this Section, the Commission shall adopt a policy, via Board Resolution, that establishes the acceptance, review, distribution, and resolution of consumer complaints filed with either the Guam Power Authority or the Guam Waterworks Authority. Such policy shall include the creation of a reporting template, herein referred to as the Consumer Complaint and Resolution Report, which will categorize the type of complaint lodged with each entity, the date the complaint was lodged, and the manner in which said complaint was addressed.

(b) The Commission shall publish the Consumer Complaint Report on its website on the twentieth (20th) day following the end of each calendar month, and shall transmit the same within fifteen (15) days after the end of every calendar quarter to I Maga’lahen Guåhan, the Speaker of I Liheslaturan Guåhan, and the Public Utilities Commission.