20 ILCS 1335/30: 2-1-1 services.

Only a service provider approved by the lead entity may provide 2-1-1 services. The lead entity shall approve 2-1-1 service providers, after considering all of the following, and such approval shall be contingent upon 2-1-1 service providers continuing to meet minimum qualifications as determined by the lead entity:

(1) the ability of the proposed 2-1-1 service provider to meet the prevailing national 2-1-1 standards and receive and retain accreditation;

(2) the financial stability and health of the proposed 2-1-1 service provider;

(3) the community support for the proposed 2-1-1 service provider;

(4) the relationships with other information and referral services; and

(5) any other criteria as the lead entity deems appropriate.

The lead entity may remove an approved 2-1-1 service provider for failure to meet minimum qualifications, or for failure to perform activities required in this Act or its contract with the lead entity.