815 ILCS 450/5: Service appointment times.

(This Section may contain text from a Public Act with a delayed effective date)

(a) If a person provides a service to a consumer, including a repair or installation service, and the provision of the service requires entry to the consumer's dwelling or requires the consumer to be present at the consumer's property for the service to be provided, the service provider shall:

(1) schedule an appointment with the consumer; and

(2) provide the consumer with reasonable notice of an estimated time or range of times during which the service provider will arrive to provide the service.

(b) If the estimated range of time provided under paragraph (2) of subsection (a) exceeds 2 hours, the service provider shall notify the consumer by telephone no later than one hour before the service provider's anticipated arrival time. The notice shall state the specific time at which the service provider expects to arrive. If the consumer does not answer the telephone, the service provider may leave a voicemail message to satisfy the requirements of this subsection.

(c) If the provider fails to satisfy the requirements of paragraph (2) of subsection (a), fails to satisfy the requirements of subsection (b), or fails to arrive within 30 minutes of the time stated in the telephone call or voicemail message as provided in subsection (b), the provider shall not charge the consumer any fee or additional charge if the consumer is not present when the service provider arrives.