IC 24-5-13.1-23: Informal procedures established by a responsible manufacturer or installer

Sec. 23. (a) This chapter does not apply to any buyer who has not first resorted to an informal dispute settlement procedure established by a responsible manufacturer or installer or in which a responsible manufacturer or installer participates if:

(1) the procedure is certified by the attorney general as:

(A) complying in all respects with 16 CFR 703; and

(B) complying with any other rules concerning certification adopted by the attorney general, including but not limited to the requirement of oral hearings, pursuant to IC 4-22-2; and

(2) the buyer has received adequate written notice from the responsible manufacturer or installer of the existence of the procedure.

Adequate written notice includes the incorporation of the informal dispute settlement procedure into the terms of the written warranty to which the converted motor vehicle does not conform.

(b) A manufacturer under section 6(1) of this chapter shall provide adequate electronic notice of the procedure in subsection (a) on the website of the manufacturer.