IC 25-15-8-4: Selling funeral goods or services; grounds for discipline

Sec. 4. A practitioner who, when selling or offering to sell funeral goods or funeral services to a consumer, fails to:

(1) act compassionately;

(2) disclose prices related to arranging a funeral;

(3) answer questions, including telephone inquiries, accurately and to the reasonable satisfaction of the inquiring person;

(4) disclose that embalming human remains is not always required by law but may be desirable if viewing or visitation precedes disposition;

(5) explain which outer burial containers meet cemetery requirements, if any;

(6) explain requirements, including cremation requirements, for caskets and other alternative containers; or

(7) disclose whether the cash advance price of each:

(A) funeral goods or funeral service described by the practitioner as "cash advance", "accommodation", or "cash disbursement", or a similar term; and

(B) goods or service obtained from a third party and paid on behalf of the consumer by the funeral home licensee for which the practitioner is an agent;

is equal to the cost of the item to the funeral home selling it;

may be disciplined under IC 25-1-11.