KRS 286.12-130: Administrative complaint.

(1) (a) The commissioner may file an administrative complaint against any person if

it appears on grounds satisfactory to the commissioner that a potential or

actual violation of this subtitle has been committed.

(b) The commissioner shall serve the administrative complaint, by certified mail

or personal delivery, to the person's last known address of record or upon the

person's agent for service of process.

(c) The parties named in the administrative complaint shall be entitled to a

hearing on the complaint, which shall be requested, in writing, within twenty

(20) days of service of the complaint.

(d) 1. If a timely request for a hearing is made, an administrative hearing shall

be held in accordance with KRS Chapter 13B.

2. If a timely request for a hearing is not made, the commissioner may

enter a final order in the matter.

(2) For purposes of this section, service by certified mail shall be complete upon the

earlier of:

(a) The date on which the person receives the mail;

(b) The date on which the agency receives the return receipt; or

(c) The date on which the agency receives notice that the mail has been returned

undelivered.