KRS 304.17A-710: Disclosure of claims payment information to provider.

(1) In contracts with providers or in the provider manual or other document that sets

forth the procedures for filing claims, an insurer shall disclose to providers:

(a) The mailing or electronic address where claims should be sent for processing;

(b) The phon e number a provider may call to have questions and concerns

regarding claims addressed;

(c) Any entity to which the insurer has delegated claims payment functions; and

(d) The address of any separate claims processing centers for specific types of

services.

(2) An insurer shall provide, no less than thirty (30) calendar days' prior written notice

of any changes in the information required in subsection (1) of this section, to its

contracted providers.