KRS 322.190: Investigation and resolution of complaints -- Appeals.

Any person or organization, including the board upon its own volition, may file with the

executive director of the board a written complaint alleging violation of any provision of

this chapter. The executive director shall cause the complaint to be investigated.

(1) If the investigation reveals that the alleged violation did occur but was not of a

serious nature, the board may issue a written admonishment to the licensee. A copy

of the admonishment shall be placed in the permanent file of the licensee. The

licensee shall have the right to file a response to the admonishment within thirty

(30) days of its receipt and to have the response placed in the permanent licensure

file. The licensee may alternatively, within thirty (30) days of the receipt, file a

request for hearing with the board. Upon receipt of this request, the board shall set

aside the written admonishment and set the matter for hearing in accordance with

the provisions of KRS Chapter 13B.

(2) If the investigation reveals evidence supporting the c omplaint, the executive

director shall set the matter for hearing in accordance with the provisions of KRS

Chapter 13B before refusing to renew, suspending, revoking, reprimanding,

imposing probation or an administrative fine, or any combination of actions

regarding any license under the provisions of this chapter.

(a) At any time during the investigation or hearing process, the board may accept

a written assurance of voluntary compliance from the licensee which

effectively deals with the complaint.

(b) When the board issues a written reprimand to the licensee, a copy of the

reprimand shall be placed in the permanent file of the licensee. The licensee

shall have the right to submit a response within thirty (30) days of its receipt

and to have that response filed in the permanent file.

(3) After denying an application under the provisions of this chapter, the board may

grant a hearing to the denied applicant in accordance with the provisions of KRS

Chapter 13B.

(4) The board may reconsider, modify, or reverse its decision on any disciplinary

action.

(5) Any party aggrieved by a disciplinary action of the board may bring an action in

Franklin Circuit Court in accordance with the provisions of KRS Chapter 13B.