KRS 324.151: Complaints -- Answers.

(1) All complaints against licensees shall be submitted to the commission on forms

furnished by the commission. The complaint shall state facts which, if true, would

constitute a prima facie case that the licensee has violated the provisions of KRS

324.160. If the complaint does not constitute a prima facie case, the commission

shall allow the complainant ten (10) days to revise and supplement the complaint in

order to cure any defect. If the complainant fails to respond within ten (10) days or

if the revised a nd supplemented complaint does not constitute a prima facie case

that the licensee has violated the provisions of KRS 324.160, the commission shall

dismiss the matter without requiring the licensee to file or serve a response.

(2) If the complaint constitu tes a prima facie case that a licensee has violated the

provisions of KRS 324.160, a copy of the complaint, exhibits attached thereto, and

any subsequent pleadings, shall be served on the licensee, by the commission, at the

licensee's last known address and shall show certification that there has been service

by writing to the last known address.

(3) If the commission serves the complaint upon the licensee, the licensee shall file

with the commission an answer to the complaint, properly notarized, on forms

secured from commission offices. The answer shall be returned to the commission

within twenty (20) days. The licensee shall deliver to the complainant at his or her

last known address a copy of the answer, exhibits attached thereto, and any

subsequent pleadings. All further pleadings in the matter filed with the commission

by either party shall show that a copy has been furnished to the opposing party or

parties.

(4) If any licensee is alleged to have committed an escrow account violation that

warrants emergency action, the commission may conduct an emergency hearing as

authorized by KRS 324.150(1)(b).