Md. Code, Correctional Services § 3–528

(a) The Customer Council shall:

(1) review the products and services of Maryland Correctional Enterprises;

(2) advise the Chief Executive Officer on quality, availability, style, design, delivery, scheduling, and pricing;

(3) recommend new products and services;

(4) annually review the catalog of Maryland Correctional Enterprises products and recommend changes to improve the catalog;

(5) recommend sales, marketing, and customer satisfaction initiatives;

(6) annually review the Maryland Correctional Enterprises business plan; and

(7) serve as a forum for raising and discussing issues related to any product or service offered by Maryland Correctional Enterprises.

(b) The Chief Executive Officer shall present a summary of Customer Council activities and recommendations to the Management Council, as provided in § 3-521(b) of this subtitle following each meeting.