Mich. Comp. Laws § 324.2705: Metrics.

Sec. 2705.

(1) The department shall develop metrics for all of the following:

(a) Environmental impacts.

(b) Process performance. For a permit program, process performance shall include all of the following:

( i ) A calculation of the department's per-permit cost to administer the program.

( ii ) A review of the timeliness of the permit process from receipt to approval or denial of a permit application.

(c) A review of service practices affecting regulated persons and the general public.

(2) The department shall post on its website the metrics developed for the purposes of subsection (1).