RSA 359-T:9: Written Estimates of Cost.

Upon the request of any customer, a household goods carrier shall provide a written estimate of cost to the customer in advance of performing any service. The written estimate shall include:

I. An itemization of the service to be performed;

II. An estimated completion date;

III. A statement that the carrier shall notify the customer of the estimated cost of any additional services of an unrelated and different nature from the work originally itemized in the written estimate and shall receive the customer's written or oral permission to proceed before performing the work; and

IV. A statement that the carrier shall not charge the customer any amount which exceeds the written estimate by 10 percent without the customer's written consent.