N.J. Stat. § 56:18-7: 24-hour authenticated digital channel, mechanism to report account issues, access, fraudulent activity.

2. a. A social media company shall make available to New Jersey account holders a 24-hour authenticated digital channel or mechanism to report account issues concerning access and fraudulent activity on a New Jersey account holder’s social media account, including, but not limited to, unauthorized access and account recovery. The authenticated digital channel or mechanism may include, but not be limited to, in-app forms, secure help centers, dedicated security portals, AI-powered support assistants, or toll-free telephone numbers The authenticated digital channel or mechanism shall provide a mechanism that will allow for a social media user to communicate with a live agent directly by phone within a reasonable time, but in no case longer than five calendar days following the user’s most recent connection with the authenticated digital channel or mechanism.

b. A social media company shall inform consumers of the authenticated digital channel or mechanism made available pursuant to subsection a. of this section on any email notifications of account security sent to a New Jersey account holder and in a prominent location on the homepage or help page of the social media platform.

L.2025, c.352, s.2.