N.Y. General Business Law § 1102: Terms of service report

§ 1102. Terms of service report. 1. On a semiannual basis in

accordance with subdivision two of this section, a social media company

shall submit to the attorney general a terms of service report. The

terms of service report shall include, for each social media platform

owned or operated by the company, all of the following:

(a) The current version of the terms of service of the social media

platform.

(b) If a social media company has filed its first report, a complete

and detailed description of any changes to the terms of service since

the previous report.

(c) A statement of whether the current version of the terms of service

defines each of the following categories of content, and, if so, the

definitions of those categories, including any subcategories:

(i) hate speech or racism;

(ii) extremism or radicalization;

(iii) disinformation or misinformation;

(iv) harassment; and/or

(v) foreign political interference.

(d) A detailed description of content moderation practices used by the

social media company for that platform, including, but not limited to,

all of the following:

(i) any existing policies intended to address the categories of

content described in paragraph (c) of this subdivision;

(ii) how automated content moderation systems enforce terms of service

of the social media platform and when these systems involve human

review;

(iii) how the social media company responds to user reports of

violations of the terms of service;

(iv) how the social media company would remove individual pieces of

content, users, or groups that violate the terms of service, or take

broader action against individual users or against groups of users that

violate the terms of service; and

(v) the languages in which the social media platform does not make

terms of service available, but does offer product features, including,

but not limited to, menus and prompts.

(e) (i) Information on content that was flagged by the social media

company as content belonging to any of the categories described in

paragraph (c) of this subdivision, including all of the following:

(A) the total number of flagged items of content;

(B) the total number of actioned items of content;

(C) the total number of actioned items of content that resulted in

action taken by the social media company against the user or group of

users responsible for the content;

(D) the total number of actioned items of content that were removed,

demonetized, or deprioritized by the social media company;

(E) the number of times actioned items of content were viewed or heard

by users;

(F) the number of times actioned items of content were shared, and the

number of users that viewed or heard the content before it was actioned;

and

(G) the number of times users appealed social media company actions

taken on that platform and the number of reversals of social media

company actions on appeal disaggregated by each type of action.

(ii) All information required by subparagraph (i) of this paragraph

shall be disaggregated into the following categories:

(A) the category of content, including any relevant categories

described in paragraph (c) of this subdivision;

(B) the type of content, including, but not limited to, posts,

livestreams, comments, messages, profiles of users, or groups of users;

(C) the type of media of the content, including, but not limited to,

text, images, livestreams, and videos;

(D) how the content was flagged, including, but not limited to,

flagged by company employees or contractors, flagged by artificial

intelligence software, flagged by community moderators, flagged by civil

society partners, and flagged by users; and

(E) how the content was actioned, including, but not limited to,

actioned by company employees or contractors, actioned by artificial

intelligence software, actioned by community moderators, actioned by

civil society partners, and actioned by users.

2. (a) A social media company shall electronically submit a semiannual

terms of service report pursuant to subdivision one of this section,

covering activity within the third and fourth quarters of the preceding

calendar year, to the attorney general no later than April first of each

year, and shall electronically submit a semiannual terms of service

report pursuant to subdivision one of this section, covering activity

within the first and second quarters of the current calendar year, to

the attorney general no later than October first of each year.

(b) Notwithstanding paragraph (a) of this subdivision, a social media

company shall electronically submit its first terms of service report

pursuant to subdivision one of this section, covering activity within

the third quarter of two thousand twenty-five, to the attorney general

no later than January first, two thousand twenty-six, and shall

electronically submit its second terms of service report pursuant to

subdivision one of this section, covering activity within the fourth

quarter of two thousand twenty-five, to the attorney general no later

than April first, two thousand twenty-six. A social media platform shall

submit its third report no later than October first, two thousand

twenty-six, in accordance with paragraph (a) of this subdivision.

3. The attorney general shall make all terms of service reports

submitted pursuant to this section available to the public in a

searchable repository on its official internet website.