N.Y. Insurance Law § 5304: Appeals; process of claims

§ 5304. Appeals; process of claims. (a) Any applicant for insurance

through a plan governed by this article, any person insured under such

plan and any insurer affected may appeal to the superintendent from any

ruling or decision of the manager or committee.

(b) All participating insurers shall maintain an office in this state

or establish a communications system by direct toll free telephone line,

or otherwise, to conveniently process claims of the insureds.