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New York · Through 2026-09-11

N.Y. Personal Property Law § 428: Form of notice; statement of buyer's rights

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Where this section sits in the code
  1. Personal Property Law
  2. Article 10-A. Door-to-door Sales Protection Act

§ 428. Form of notice; statement of buyer's rights. 1. In a

door-to-door sale, the seller shall furnish to the buyer

(a) a fully completed receipt or copy of any contract pertaining to

such sale at the time of its execution, which is in the same language,

e.g. Spanish, as that principally used in the oral sales presentation

and which shows the date of the transaction and contains the name and

address of the seller, and in immediate proximity to the space reserved

in the contract for the signature of the buyer or on the front page of

the receipt if a contract is not used and in not less than ten-point

bold face type, a statement in substantially the following form:

"YOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO

MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION.

SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS

RIGHT."

(b) at the time the buyer signs the door-to-door sales contract or

otherwise agrees to buy consumer goods or services from the seller, a

completed form in duplicate, captioned "NOTICE OF CANCELLATION", which

shall be attached to the contract or receipt and easily detachable, and

which shall contain in not less than ten-point bold face type the

following information and statements in the same language, e.g. Spanish,

as that used in the contract:

NOTICE OF CANCELLATION

(enter date of transaction)

_________________________________________

(Date)

YOU MAY CANCEL THIS TRANSACTION, WITHOUT ANY PENALTY OR OBLIGATION,

WITHIN THREE BUSINESS DAYS FROM THE ABOVE DATE.

IF YOU CANCEL, ANY PROPERTY TRADED IN, ANY PAYMENTS MADE BY YOU UNDER

THE CONTRACT OR SALE, AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL

BE RETURNED WITHIN 10 BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OF

YOUR CANCELLATION NOTICE, AND ANY SECURITY INTEREST ARISING OUT OF THE

TRANSACTION WILL BE CANCELLED.

IF YOU CANCEL, YOU MUST MAKE AVAILABLE TO THE SELLER AT YOUR RESIDENCE,

IN SUBSTANTIALLY AS GOOD CONDITION AS WHEN RECEIVED, ANY GOODS DELIVERED

TO YOU UNDER THIS CONTRACT OR SALE; OR YOU MAY IF YOU WISH, COMPLY WITH

THE INSTRUCTIONS OF THE SELLER REGARDING THE RETURN SHIPMENT OF THE

GOODS AT THE SELLER'S EXPENSE AND RISK.

IF YOU DO MAKE THE GOODS AVAILABLE TO THE SELLER AND THE SELLER DOES NOT

PICK THEM UP WITHIN TWENTY DAYS OF THE DATE OF YOUR NOTICE OF

CANCELLATION, YOU MAY RETAIN OR DISPOSE OF THE GOODS WITHOUT ANY FURTHER

OBLIGATION. IF YOU FAIL TO MAKE THE GOODS AVAILABLE TO THE SELLER, OR IF

YOU AGREE TO RETURN THE GOODS TO THE SELLER AND FAIL TO DO SO, THEN YOU

REMAIN LIABLE FOR PERFORMANCE OF ALL OBLIGATIONS UNDER THE CONTRACT.

TO CANCEL THIS TRANSACTION, MAIL OR DELIVER A SIGNED AND DATED COPY OF

THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE, OR SEND A

TELEGRAM, TO

(Name of Seller), AT Address of Seller

__________________ _________________________________

(Place of Business) NOT LATER THAN MIDNIGHT OF

__________________

__________________

(Date)

I HEREBY CANCEL THIS TRANSACTION.

_________________

(Date)

______________________________

(Buyer's Signature)

and the seller shall complete both copies by entering the name of the

seller, the address of the seller's place of business, the date of the

transaction, and the date, not earlier than the third business day

following the date of the transaction, by which the buyer may give

notice of cancellation.

2. In a door-to-door sale, the seller shall inform each buyer orally,

at the time he signs the contract or purchases the goods or services, of

his right to cancel. Until the seller has complied with this section,

the buyer or any other person obligated for any part of the purchase

price may cancel the door-to-door sale by notifying the seller in any

manner and by any means of his intention to cancel. The period

prescribed by subdivision one of section four hundred twenty-seven shall

begin to run from the time the seller complies with this section.

3. A door-to-door sales contract or receipt shall not include any

confession of judgment or any waiver of any of the rights to which the

buyer is entitled under this article including specifically his right to

cancel the sale in accordance with the provisions of this article.

4. A door-to-door sales contract or receipt shall disclose

conspicuously the seller's refund policy as to all goods, wares or

merchandise subject to the door-to-door sales agreement. If the seller

fails to disclose conspicuously the applicable refund policy, then the

seller shall be liable to the buyer for a cash refund of the total price

or a credit of the total price, at the buyer's option, provided that

within twenty days from the date of delivery of the purchased item or

items, the buyer makes a demand therefor and provided that the

merchandise is in substantially as good condition as when received by

the buyer. In no event shall this subdivision be deemed to supercede a

refund policy of a seller which allows return of merchandise more than

twenty days after the date of delivery of the purchased item or items.

The amount paid by the buyer to the seller shall be refunded or

credited, as the case may be, within ten business days from the date of

return of the seller's merchandise in substantially as good condition as

when received by the buyer.

5. This section does not relieve any person, firm, corporation or

association subject to the provisions of this section from complying

with any other applicable law, ordinance, rule or regulation relating to

refund policies which affords the buyer greater protection than do the

provisions of this section.

Collected 2026-09-14T19:32:45Z. Source file · JSON

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