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New York · Through 2026-09-11

N.Y. Personal Property Law § 441: Definitions

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Where this section sits in the code
  1. Personal Property Law
  2. Article 10-B. Telephone Sales Protection Act

§ 441. Definitions. 1. (a) "Telephone sales business" shall mean a

business which is primarily engaged in the solicitation of orders by

telephone for:

(1) merchandise or services connected with merchandise to be shipped

to the customer through the mail or by other carrier, upon receipt of an

order in a communication initiated by the seller with charge account

authorization remitted by telephone and the merchandise by its nature is

ready for use or consumption when advertised or offered for sale and can

be held in stock;

(2) vacation club membership, vacation packages or other travel

services.

(b) The term "telephone sales business" does not include a

transaction:

(1) where the purchase price whether under single or multiple

contracts, does not exceed twenty-five dollars and the products, goods

or merchandise purchased are capable of delivery at one time; or

(2) pertaining to the sale or rental of real property, to the sale of

insurance or to the sale of securities or commodities by a broker-dealer

registered with the securities and exchange commission or with the

department of law; or

(3) pertaining to the solicitation of sales by a catalog seller who

periodically issues and delivers catalogs to potential purchasers by

mail or by other means; provided, however, that this exception shall

only apply if the catalog includes a written description or illustration

and the sales price of each item of merchandise offered for sale,

includes at least twenty-four full pages of written material or

illustrations, is distributed in more than one state, and has an annual

circulation of not less than two hundred fifty thousand customers; or

(4) pertaining to a renewal or continuation of an existing or prior

contractual relationship or prior purchasing relationship between a

buyer and a seller; or

(5) pertaining to the sale of a vacation or travel service which is

offered by a:

(i) person, firm, corporation, partnership or association that is an

officially appointed agent of a common carrier and meets applicable

standards no less than those required for authorized agents of the

airline reporting corporation; or

(ii) person, firm, corporation, partnership or association that is a

registered member in good standing of the cruise lines international

association and who solely solicits and/or sells travel services and

products as an officially appointed agent of one or more ocean carriers

in the sale of the ocean carrier's travel services pursuant to the

agency appointment.

(6) Pertaining to a sale in which the seller at a minimum has a policy

of:

(i) accepting returns or canceling services, for a period of not less

than seven days after the date of delivery to the customer and providing

a cash refund for a cash purchase or issuing a credit for a credit

purchase, which credit is applied to the account on which the purchase

was debited, in connection with the return of its unused and undamaged

merchandise or canceled services;

(ii) disclosing such seller's return and refund policy to the buyer,

orally by telephone or in writing with advertising, promotional

material, or with delivery of the products or service; and

(iii) restoring such payment or issuing such credit, as required under

clause (i) of this subparagraph, within thirty days after the date on

which the seller receives returned merchandise or notice of cancellation

of services. A seller who discloses, in writing, that a sale is made or

provided "satisfaction guaranteed", with "free inspection", "no risk

guarantee", or similar words or phrases shall be deemed to meet the

requirements of the review and return for refund policy set forth in

this subparagraph.

2. "Telephone sale" shall mean any of the transactions referred to in

subdivision one of this section and shall include transactions initiated

by a consumer as a result of a mail solicitation inviting such telephone

call.

3. "Merchandise" shall mean tangible chattels bought for personal,

family or household purposes.

4. "Shipment" shall mean the act whereby the seller physically places

the merchandise into the possession of the United States postal service

or other carrier.

5. "Accepts orders" shall mean receipt of an order with charge account

authorization and debiting the buyer's account.

6. "Purchase price" shall mean the total price paid or to be paid for

the merchandise, including all interest and service charges.

7. "Business day" shall mean any calendar day except Sunday, or the

following business holidays: New Year's Day, Martin Luther King Day,

Washington's Birthday, Memorial Day, Independence Day, Labor Day,

Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

Collected 2026-09-14T19:32:45Z. Source file · JSON

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