N.Y. Public Authorities Law § 1276-f: Metropolitan transportation authority transit performance metrics

§ 1276-f. Metropolitan transportation authority transit performance

metrics. 1. Definitions. For the purposes of this section, the following

terms shall have the following meanings:

(a) "additional platform time" means for the subways the average added

time that customers spend waiting on the platform for a train, compared

with their scheduled wait time.

(b) "additional train time" means for the subways the average

additional time customers spend onboard the train, compared with their

scheduled on-train time.

(c) "customer journey time performance" means for the subways the

percentage of customer trips with an estimated total travel time within

five minutes of the scheduled total travel time.

(d) "elevator availability" means percentage of facilities that

require the use of stairs and have an operational elevator.

(e) "escalator availability" means percentage of facilities that

require the use of stairs and have an operational escalator.

(f) "additional journey time" means for the subways comparison of

measured or estimated actual journey time compared to schedule.

(g) "journey time" means for the subways time on platform and the time

on train. Journey time is calculated as either actual journey times that

customers experience, or as scheduled journey times. Journey time and

its components may be based on a manual or an automatically generated

sample.

(h) "major incidents" mean (1) for the subway incidents that delay

fifty or more trains where a train is considered delayed if it is more

than five minutes late or skips planned stops, and (2) for the commuter

railroads incidents that delay ten or more trains greater than five

minutes and fifty-nine seconds.

(i) "lost time accidents" means a job related incident that results in

the inability of an employee to perform full job duties for at least one

working day beyond the day of the incident. Rates are based on lost time

accidents per one hundred employees.

(j) "employees' lost time days" means for the commuter railroads the

total number of calendar days employees' treating medical professionals

have determined that they cannot work due to an occupation injury or

illness.

(k) "employee lost time rate" means for the commuter railroads the

number of occupational injuries or illnesses per two hundred thousand

employee hours worked.

(l) "terminal on-time performance" means (1) for the subways the

percentage of trains arriving at their destination terminals as

scheduled with a train counted as on-time if it arrives at its

destination early, on time, or no more than five minutes late, and has

not skipped any planned stops, and (2) for the commuter railroads the

percentage of trains arriving at their final destination terminals as

scheduled with a train counted as on-time if it arrives at its

destination early, on-time or no more than five minutes and fifty-nine

seconds late. Provided that the percentage of trains not arriving at

their final destinations shall include unscheduled cancellations.

(m) "additional data" means (1) for the subways the percentage of

trains arriving at their scheduled terminals between four and five

minutes after their scheduled arrival time; (2) for the commuter

railroads the percentage of trains arriving at their scheduled terminals

between four and five minutes and fifty-nine seconds after their

scheduled arrival time; and (3) for commuter rails the percentage of

cancelled trains.

2. Reporting. The authority shall take all practicable measures to

collect, compile and publish meaningful and informative performance

metrics for all customer trips provided by the New York city transit

authority subways, Long Island rail road and Metro-North commuter

railroad on a monthly basis including all applicable performance metrics

as defined in subdivision one of this section. If the authority cannot

practicably collect and compile any such performance metric for a

customer trip type, it may, subject to the approval by the chairman of

the metropolitan transportation authority, substitute an equivalent

performance metric based on international public transport benchmarking

and best practices that comparably measures system performance and

service delivery.

3. International benchmarking. (a) The authority shall publish an

annual report presenting the authority's performance in comparison with

other national and international peer agencies. This report shall

include, but not be limited to, the following metrics:

(i) total operating cost per car per mile;

(ii) maintenance cost per car per mile;

(iii) passenger journeys per total staff and contractor hours; and

(iv) staff hours lost to accidents.

(b) The authority shall also provide an annual implementation report

to the governor, the temporary president of the senate, the speaker of

the assembly, the minority leader of the assembly and senate, and the

chairs and ranking members of the transportation and corporations,

authorities and commissions committees on or before January thirty-first

every year, and publish such report on its website.