N.Y. Public Health Law § 3004: Emergency medical services system and agency performance standards

§ 3004. Emergency medical services system and agency performance

standards. 1. The state emergency medical services council and with

input from the regional emergency medical services councils, in

collaboration and with final approval of the department, shall create an

emergency medical services system and agency performance standards

(hereinafter referred to as "performance standards") for the purpose of

sustaining and evolving a reliable emergency medical services system

including but not limited to emergency medical services agencies and any

facility or agency that dispatches or accepts emergency medical services

resources.

2. The performance standards may include but shall not be limited to:

safety initiatives, emergency vehicle operations, operational

competencies, planning, training, onboarding, workforce development and

engagement, survey responses, leadership and other standards and metrics

as determined by the state emergency medical services council, with

approval of the department, to promote positive patient outcomes,

safety, provider retention and emergency medical services system

sustainability throughout the state.

3. The performance standards shall require each emergency medical

services agency, dispatch agency or facility that accepts emergency

medical services resources to perform regular and periodic review of the

performance standards and its metrics, perform surveys, identification

of agency deficiencies and strengths, development of programs to improve

agency metrics, strengthen system sustainability and operations, and

improve the delivery of patient care.

4. The department, after consultation with the state emergency medical

services council and with input from regional emergency medical services

councils, may contract for services with subject matter experts to

assist in the oversight of the performance standards statewide.

5. Emergency medical services agencies that do not meet the

performance standards set forth in this section may be subject to

enforcement actions, including but not limited to revocation,

suspension, performance improvement plans, or restriction from specific

types of response including but not limited to suspension of ability to

respond to requests for emergency medical assistance or to perform

emergency medical services.