N.Y. Public Housing Law § 402-f: Searchable ticket database

§ 402-f. Searchable ticket database. 1. When residents call and file

complaints and/or file a complaint online with the authority, the

authority shall assign the complaint a ticket number. The authority

shall then make available this complaint and corresponding ticket number

on their website and over the phone in a public database which is

searchable by ticket number. Each searchable ticket number shall provide

the following information:

(a) explanation of the complaint;

(b) current status of the ticket;

(c) whether or not the ticket is still open or closed;

(d) any and all action taken on the complaint;

(e) any and all action taken towards solving the complaint;

(f) next steps to be taken, if known; and

(g) any additional information the authority chooses to provide aside

from the mandatory information required under this section.

2. The database shall exclude all personal information such as

apartment numbers, names of residents, and any other identifying

information.