N.Y. Public Service Law § 48: Emergency hotline

§ 48. Emergency hotline. 1. The commission shall establish a toll free

number, to be attended from nine o'clock a.m. to nine o'clock p.m. each

business day, which a residential customer may use to contact a

commission designee authorized to order the reconnection, continuation

or initiation of residential gas or electric service whenever a

reasonable question regarding the circumstances of a termination or

refusal of service exists or whenever the health and safety of a person

is involved.

2. Each utility corporation or municipality shall designate an

employee who can be contacted by the commission's designee and who is

authorized to direct an ordered reconnection, continuation or initiation

of service.

3. The commission may by regulation alter the time requirement for

operation of the emergency hotline as set forth in this section if the

commission determines that such alteration continues to provide

substantial emergency access to the commission by residential customers.