N.Y. Public Service Law § 71: Complaints as to quality and price of gas and electricity; investigation by commission; forms of complaints

§ 71. Complaints as to quality and price of gas and electricity;

investigation by commission; forms of complaints. Upon the complaint in

writing of the mayor of a city, the trustees of a village, the town

board of a town or the chief executive officer or the legislative body

of a county in which a person or corporation is authorized to

manufacture, convey, transport, sell or supply gas or electricity for

heat, light or power, or upon the complaint in writing of not less than

twenty-five customers or purchasers of such gas or electricity, or upon

the complaint in writing of the department of state, or upon a complaint

of a gas corporation or electrical corporation supplying or transmitting

said gas or electricity, as to the illuminating or heating power, purity

or pressure or the rates, charges or classifications of service of gas,

the efficiency of the electric incandescent lamp supply, the voltage of

the current supplied for light, heat or power, or the rates charged or

classification of service of electricity sold and delivered in such

municipality, or as to the extent or duration of a disruption in gas or

electricity service, the commission shall investigate as to the cause

for such complaint. When such complaint is made, the commission may, by

its agents, examiners and inspectors, inspect the works, system, plant,

devices, appliances and methods used by such person or corporation in

manufacturing, transmitting and supplying such gas or electricity, and

may examine or cause to be examined the books and papers of such person,

or corporation pertaining to the manufacture, sale, transmitting and

supplying of such gas or electricity. The form and contents of

complaints made as provided in this section shall be prescribed by the

commission. Such complaints shall be signed by the officers, or by the

customers, purchasers or subscribers making them, who must add to their

signatures their places of residence, by street and number, if any. The

commission shall publish the form and instructions for completing the

form on the commission's website.