N.Y.C. Admin. Code § 21-156: § 21-156 Benefits and services applications web forms.

a.

Definitions. For purposes of this section, the following terms have the following meanings:

Application. The term “application” means a form that a person is required to complete to apply to the department for any benefit or service for such person or a member of such person’s household.

Web form. The term “web form” means an interactive document on a website that allows a person to input data, such as text or numbers, to a server for processing.

b. Except where prohibited by state or federal law or regulation, the department shall:

1. Provide a web form for any application that allows a person to sign and submit such application electronically; and

2. Provide an option for a person to conduct by telephone any interview required for purposes of completion of any application, except where the department determines an in-person interview is necessary to prevent fraud or address any safety concern.

c. Notwithstanding subdivision b of this section, the department shall receive and process any application that a person mails or delivers in person.

(L.L. 2026/039, 1/17/2026, eff. 5/17/2026)