N.Y.C. Charter § 1075: Section 1075. 311 citizen service center reports.

a.

Definitions. For the purposes of this section, the term "department" shall mean the department of information technology and telecommunications. The term "directory assistance call" shall mean any call received by the 311 citizen service center that is entered into the 311 computer system in the directory assistance category. The term "request for service" shall mean any call received by the 311 citizen service center that is entered into the 311 computer system in the request for service category.

b. Reserved.

c. Reserved.

d. Within seven business days from the end of each month, the department shall submit in electronic format to each community board a list setting forth all requests for service that were identified to have occurred in the respective community district received by the 311 citizen service center during the immediately preceding month, as well as all unresolved requests for service from prior months. Such report shall include, but not be limited to, the following information for each request for service: (1) the request for service category; (2) the agency or agencies to which the request for service was directed; and, (3) the current status of the request for service, where such information can be directly accessed by the 311 citizen service system.

e. The department shall convene a quarterly meeting of representatives from each of the community boards within the city to discuss the content and format of the reports required to be prepared pursuant to this chapter.