Tenn. Code Ann. § 41-21-507: Duties of counselors

(a) The duties of the counselors are to program, supervise and observe the activities of first term inmates and second term inmates assigned to their care.

(b) Normal caseloads shall be limited to twenty-five (25) inmates per counselor. Larger caseloads shall be permitted at the discretion of the commissioner of correction when sufficient numbers of qualified counselors are not available to meet the assignment limitation.

(c) Grievances of inmates shall be referred to the director of rehabilitative services for appropriate action.

(d) Counselors may recommend the alteration of an individual program plan, request that the supervision of an assigned inmate be transferred to another counselor or request that an inmate be released from a particular program. Recommendations or requests shall require the approval of the director before becoming effective.