Tenn. Code Ann. § 56-61-105: Maintenance of register of written records to document grievances

(a) A health carrier shall maintain written records to document all grievances received during a calendar year. The register shall be maintained in a manner that is reasonably clear and accessible to the commissioner. (b) A request for a first level review of a grievance involving an adverse determination shall be processed in compliance with § 56-61-107 and is required to be included in the health carrier's register. (c) A request for a second level review of a grievance involving an adverse determination that may be conducted pursuant to § 56-61-108 shall be included in the health carrier's register. (d) For each grievance, the register shall contain, at a minimum, the following information: (1) A general description of the reason for the grievance; (2) The date the grievance was received; (3) The date of each review or, if applicable, review meeting; (4) The resolution at each level of the grievance, if applicable; (5) The date of resolution at each level, if applicable; and (6) The name of the aggrieved person for whom the grievance was filed. (e) (1) A health carrier shall retain the register compiled for a calendar year for the shorter of five (5) years or until the commissioner has adopted a final report of an examination that contains a review of the register for such calendar year. (2) (A) A health carrier shall submit to the commissioner, at least annually, a report in the format specified by the commissioner. (B) The report shall include for each type of health benefit plan offered by the health carrier: (i) The number of covered lives that fall under this chapter's protections; (ii) The total number of grievances; (iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ; (iv) The number of grievances resolved at each level, if applicable, and their resolution; and (v) A synopsis of actions being taken to correct problems identified. Acts 2010, ch. 980, § 6.

(a) A health carrier shall maintain written records to document all grievances received during a calendar year. The register shall be maintained in a manner that is reasonably clear and accessible to the commissioner.

(b) A request for a first level review of a grievance involving an adverse determination shall be processed in compliance with § 56-61-107 and is required to be included in the health carrier's register.

(c) A request for a second level review of a grievance involving an adverse determination that may be conducted pursuant to § 56-61-108 shall be included in the health carrier's register.

(d) For each grievance, the register shall contain, at a minimum, the following information: (1) A general description of the reason for the grievance; (2) The date the grievance was received; (3) The date of each review or, if applicable, review meeting; (4) The resolution at each level of the grievance, if applicable; (5) The date of resolution at each level, if applicable; and (6) The name of the aggrieved person for whom the grievance was filed.

(1) A general description of the reason for the grievance;

(2) The date the grievance was received;

(3) The date of each review or, if applicable, review meeting;

(4) The resolution at each level of the grievance, if applicable;

(5) The date of resolution at each level, if applicable; and

(6) The name of the aggrieved person for whom the grievance was filed.

erson for whom the grievance was filed.

(1) A general description of the reason for the grievance;

(2) The date the grievance was received;

(3) The date of each review or, if applicable, review meeting;

(4) The resolution at each level of the grievance, if applicable;

(5) The date of resolution at each level, if applicable; and

(6) The name of the aggrieved person for whom the grievance was filed.

(e) (1) A health carrier shall retain the register compiled for a calendar year for the shorter of five (5) years or until the commissioner has adopted a final report of an examination that contains a review of the register for such calendar year. (2) (A) A health carrier shall submit to the commissioner, at least annually, a report in the format specified by the commissioner. (B) The report shall include for each type of health benefit plan offered by the health carrier: (i) The number of covered lives that fall under this chapter's protections; (ii) The total number of grievances; (iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ; (iv) The number of grievances resolved at each level, if applicable, and their resolution; and (v) A synopsis of actions being taken to correct problems identified.

(1) A health carrier shall retain the register compiled for a calendar year for the shorter of five (5) years or until the commissioner has adopted a final report of an examination that contains a review of the register for such calendar year.

(2) (A) A health carrier shall submit to the commissioner, at least annually, a report in the format specified by the commissioner. (B) The report shall include for each type of health benefit plan offered by the health carrier: (i) The number of covered lives that fall under this chapter's protections; (ii) The total number of grievances; (iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ; (iv) The number of grievances resolved at each level, if applicable, and their resolution; and (v) A synopsis of actions being taken to correct problems identified.

(A) A health carrier shall submit to the commissioner, at least annually, a report in the format specified by the commissioner.

(B) The report shall include for each type of health benefit plan offered by the health carrier: (i) The number of covered lives that fall under this chapter's protections; (ii) The total number of grievances; (iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ; (iv) The number of grievances resolved at each level, if applicable, and their resolution; and (v) A synopsis of actions being taken to correct problems identified.

(i) The number of covered lives that fall under this chapter's protections;

(ii) The total number of grievances;

(iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ;

(iv) The number of grievances resolved at each level, if applicable, and their resolution; and

(v) A synopsis of actions being taken to correct problems identified.