Tenn. Code Ann. § 63-28-116: Rules for complaint investigation - Disposal of complaints

(a) The committee shall promulgate rules pursuant to the Uniform Administrative Procedures Act, compiled in title 4, chapter 5, concerning the investigation of a complaint filed with the committee. The rules adopted pursuant to this section shall: (1) Distinguish between categories of complaints; (2) Ensure that complaints are not dismissed without appropriate consideration; (3) Require that the board be advised of a complaint that is dismissed and that a letter be sent to the person who filed the complaint explaining the action taken on the dismissed complaint; (4) Ensure that the person who filed the complaint has an opportunity to explain the allegations made in the complaint; and (5) Prescribe guidelines concerning the categories of complaints that require the use of a private investigator and the procedures for the committee to obtain the services of a private investigator. (b) The committee shall dispose of all complaints in a timely manner. Acts 1999, ch. 239, § 16.

(a) The committee shall promulgate rules pursuant to the Uniform Administrative Procedures Act, compiled in title 4, chapter 5, concerning the investigation of a complaint filed with the committee. The rules adopted pursuant to this section shall: (1) Distinguish between categories of complaints; (2) Ensure that complaints are not dismissed without appropriate consideration; (3) Require that the board be advised of a complaint that is dismissed and that a letter be sent to the person who filed the complaint explaining the action taken on the dismissed complaint; (4) Ensure that the person who filed the complaint has an opportunity to explain the allegations made in the complaint; and (5) Prescribe guidelines concerning the categories of complaints that require the use of a private investigator and the procedures for the committee to obtain the services of a private investigator.

(1) Distinguish between categories of complaints;

(2) Ensure that complaints are not dismissed without appropriate consideration;

(3) Require that the board be advised of a complaint that is dismissed and that a letter be sent to the person who filed the complaint explaining the action taken on the dismissed complaint;

(4) Ensure that the person who filed the complaint has an opportunity to explain the allegations made in the complaint; and

(5) Prescribe guidelines concerning the categories of complaints that require the use of a private investigator and the procedures for the committee to obtain the services of a private investigator.

(b) The committee shall dispose of all complaints in a timely manner.