Utah Code § 13-54-203: Resale refund requirements.

A primary ticket seller or reseller from which a consumer purchases a ticket shall guarantee a full refund, including handling fees, if:

(1) the event for which the primary ticket seller or reseller sold the ticket is canceled;

(2) the ticket does not grant the purchaser admission to the event;

(3) the ticket is counterfeit; or

(4) the ticket fails to conform to the description that the primary ticket seller or reseller advertised to the purchaser.