12VAC35-105-690: Orientation of individuals and authorized representatives

A. The provider shall implement a written policy regarding the orientation to services for individuals and authorized representatives, if applicable.

B. As appropriate to the scope and level of services, the policy shall require the provision to individuals and authorized representatives, if applicable, the following information:

1. Confidentiality practices and protections for individuals receiving services;

2. Human rights policies and protections and instructions on how to report violations;

3. Opportunities for participation in services and discharge planning;

4. Fire safety and emergency preparedness procedures, if applicable;

5. The provider's complaint procedure;

6. Service guidelines, including criteria for admission and discharge or transfer;

7. Hours and days of operation;

8. Availability of after-hours service; and

9. Any charges or fees due from the individual.

C. In addition to the provisions of subsection B of this section, orientation for individuals receiving treatment services in a correctional facility shall cover the facility's security restrictions.

D. The provider shall document that the individual and authorized representative, if applicable, received an orientation to services.