GroundRules
18VAC160-40-500: Response to inquiry and provision of records
Where this section sits in the code
- Title 18. Professional And Occupational Licensing
- Agency 160. Board For Waterworks And Wastewater Works Operators And Onsite Sewage System Professionals
- Chapter 40. Onsite Sewage System Professionals Licensing Regulations
- Part IX. Standards of Practice and Conduct
A. A licensee must respond within 10 days to a request by the board or any of the board's agents regarding any complaint filed with the department.
B. Unless otherwise specified by the board, a licensee of the board must produce to the board or any of the board's agents within 10 days of the request any document, book, or record concerning any transaction pertaining to a complaint filed in which the licensee was involved, or for which the licensee is required to maintain records. The board may extend such timeframe upon a showing of extenuating circumstances prohibiting delivery within such 10-day period.
C. A licensee will not provide a false, misleading, or incomplete response to the board or any of its agents seeking information in the investigation of a complaint filed with the board.
D. With the exception of the requirements of subsection A or B of this section, a licensee must respond to an inquiry by the board or the board's agent within 21 days.
Collected 2026-09-14T04:53:18Z. Source file · JSON