GroundRules
20VAC5-428-30: Availability and retention of records
Where this section sits in the code
- Title 20. Public Utilities And Telecommunications
- Agency 5. State Corporation Commission
- Chapter 428. Rules Governing Local Exchange Telecommunications Carrier Retail Service Quality
A. A LEC shall provide to the commission or staff, upon request, all records, reports, and other information required to determine compliance with this chapter excluding reports relevant to 20VAC-5-428-90, which shall be provided pursuant to 20VAC5-428-90 A.
B. A LEC shall retain any routine business records relevant to this chapter for a minimum of two years.
C. A LEC shall retain customer billing records for a minimum of three years to permit the commission or staff to investigate and resolve billing complaints.
Collected 2026-09-14T04:53:32Z. Source file · JSON