20VAC5-428-80: Printed directories

A. A LEC shall publish or cause to be published its customers' listing information in printed directories and shall distribute or cause to be distributed to its customers such directories at yearly intervals. The listing information of a LEC's customers shall be updated at least yearly, unless otherwise agreed to by the commission or staff.

B. A LEC responsible for publishing a directory shall make every reasonable effort to correct directory errors and to resolve directory disputes in a timely and efficient manner. A LEC responsible for directory publication may be required by the commission to postpone publication depending upon the nature and severity of a complaint. A LEC responsible for publishing a directory includes, but is not limited to, a LEC that publishes directories, causes directories to be published, or provides customer information for inclusion in directories.