8 V.S.A. § 10801: Findings and intent

(a) The General Assembly finds that:

(1) A covered entity has a duty imposed by law and contract to conduct customer-directed transactions in a timely manner and in accordance with a customer’s instructions.

(2) Customers are increasingly being induced to authorize transactions that are not in their best interests.

(b) It is the intent of the General Assembly to:

(1) ensure customers have ready access to their funds; and

(2) provide a covered entity with the tools and protections to intervene in a customer-directed transaction when the covered entity reasonably believes the transaction presents potential significant risk of harm to the customer.

(c) It is not the intent of the General Assembly to impose a duty on a covered entity to contravene the valid instructions of a customer, and nothing in this chapter creates such a duty.