A.R.S. § 36-424.02: Priority matrix; level of complaint

A. The department shall provide a priority matrix for complaints filed against health care institutions on the department's public website. The priority matrix shall detail the following:

1. The various levels of complaints.

2. The process for determining the complaint level assignment.

3. The time frames for initiating a complaint investigation.

B. Before conducting a complaint investigation, the department shall disclose to the licensee the level of the complaint.