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California · Through 2026-09-13

GOV § 53055

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Where this section sits in the code
  1. Government Code - GOV
  2. TITLE 5. LOCAL AGENCIES [50001. - 57607.]
  3. DIVISION 2. CITIES, COUNTIES, AND OTHER AGENCIES [53000. - 55821.]
  4. PART 1. POWERS AND DUTIES COMMON TO CITIES, COUNTIES, AND OTHER AGENCIES [53000. - 54999.7.]
  5. CHAPTER 1. General [53000. - 53170.]
  6. ARTICLE 3.5. Cable Television and Video Provider Customer Service and Information Act [53054. - 53056.]

Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:

(a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.

(b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits.

(c) Procedures for termination of service.

(d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.

(e) Complaint procedures and procedures for bill dispute resolution.

Collected 2026-09-14T05:56:33Z. Source file · JSON

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