C.R.S. § 40-2-145: Investor-owned utilities - minimum quality-of-service metrics - rules.

(1) On or before December 31, 2027, the commission shall adopt rules establishing minimum quality-of-service metrics for investor-owned gas and electric utilities in the state.

(2) The rules must:

(a) Include requirements for customer-specific incentives and penalties associated with customer-experienced service quality, and, in adopting these rules, the commission shall consider whether incentives and penalties should be established in a symmetrical manner to promote quality of service; and

(b) Specifically address equity for disproportionately impacted communities in establishing the quality-of-service metrics.